Delivery, clearly explained.

Clear delivery pricing.

The applicable delivery charge is shown during checkout before you place your order. Where a product requires a different or specialist delivery service, the applicable delivery information will be shown for that product or confirmed with you before delivery.

Stocked products.

Products that we hold in stock are normally dispatched on the next working day. This is the time at which your order leaves us; it is not a guarantee that the order will arrive the following day.

The final delivery time depends on the carrier, the delivery address and the type of product ordered. We will provide any available tracking or delivery information once your order has been dispatched.

Delivered directly from the manufacturer.

Most large appliances are delivered directly to you by the relevant manufacturer or their appointed delivery partner. Because availability and delivery schedules vary between manufacturers and products, each product page displays the approximate lead time available to us when the product information is updated.

Once your order has been placed, we will check the order and delivery availability and contact you with a firmer expected delivery date as soon as that information is available. Where the manufacturer arranges the delivery directly, they or their delivery partner may also contact you to agree the final delivery date or delivery window.

Need to check availability?

If you need an appliance by a particular date, or simply want to confirm current stock before placing your order, please contact us. We can check the latest information available and advise you before you buy.

How we describe delivery times.

References to working days mean Monday to Friday, excluding UK bank holidays. Delivery estimates are based on the information available when you order and may change where a manufacturer or carrier experiences an unexpected delay.

If there is a material change to the expected delivery of your order after it has been placed, we will contact you using the details supplied with your order.

Please check your details carefully.

Please make sure your delivery address and contact details are correct when ordering. Large appliance deliveries may require the manufacturer or delivery partner to contact you before delivery, so it is important that we have a telephone number and email address where you can be reached.

If you need to change your delivery details after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an item has been dispatched or passed to a manufacturer's delivery network.